WESTMED
Large Medical Group Improves Patient Experience and Process Efficiencies with RiverStar Appointment Scheduling
Industry
Medical
Key Use Case
Scheduling Automation
Solution Deployed
RiverStar Appointment Scheduler
Company
Westmed is known for its comprehensive, one-stop-shopping medical experience for lifelong patient care. It offers over 60 medical specialties, uses state-of-the-art systems and has a national reputation for measured healthcare excellence.
Challenge
The growing Westmed Group needed a platform to centralize, streamline and bring consistency to their scheduling process to enable 200+ agents to schedule over 200,000 appointments per month.
Solution
Westmed chose RiverStar to automate, standardize and dramatically improve appointment scheduling at its busy contact center. The workflow- based platform simplifies agent processes, bringing consistency to workflows while maintaining flexibility to customize scheduling processes by both medical specialty and by individual physician.
Key Benefits
Consistent Patient Experience
Reduced Training Time
Fewer Scheduling Errors
Get the Full Story
Download the full case study to learn how RiverStar optimizes scheduling interactions with an easy to use solution that results in a positive customer experience.
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