RiverStar Appointment Scheduler
Automate and streamline the appointment scheduling process for 2-1-1 contact centers, VITA/AARP sites and others.
2-1-1 contact centers across the nation spend thousands of hours scheduling tax counseling and other appointments for low-income families. However, most have no automated scheduling and appointment systems — making scheduling a hassle, and opening the door to over-bookings, under-bookings and no-shows. RiverStar Appointment Scheduler completely streamlines and automates the scheduling process.
Using RiverStar Appointment Scheduler, contact centers can:
Consolidate all appointment scheduling from one centralized location, serving hundreds of locations, e.g., tax centers.
Create a self-service portal where clients can schedule their own appointments via a desktop or mobile device
Eliminate over-bookings and double-bookings with a centralized scheduling calendar that’s always up-to-date.
Deliver agent and mobile friendly self-service scripts and notifications in multiple languages.
Download the infographic:
Learn how today’s successful VITA/AARP organizations are easing the burden of tax appointment scheduling.
Download the infographic now
Features
Centralized Schedule Database
All scheduling information is kept in one central database, eliminating over-bookings or double-bookings.
Complete Visibility
Administrators have full visibility into all scheduling information across all their associated sites.
Real-time Appointment Availability
Agencies can update appointment/schedule availability daily so all schedules remain in sync.
Streamlined Eligibility Screening
All scheduling criteria can be configured on a county-by-county basis with simple and complex screening requirements.
Automated Appointment Reminders
Reduce no-shows with appointment reminders via email or SMS — in multiple languages.
Ongoing Reporting
Reports can be sent daily to each location, e.g., tax agency for visibility into the day’s appointments.
Learn More Today
Download the RiverStar Appointment Scheduler Datasheet for A Full Features and Benefits Overview.
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