RiverStar CE Suite for the Contact Center BPO
The RiverStar Customer Experience (CE) Suite for Outsourcers gives customer service operations a technology platform that supports your customer experience management strategies and scales with your client base.
The CE Suite gives Outsourcers an easy process for designing, launching and managing customer interactions to meet each client’s unique process requirements. With RiverStar’s CE Suite, Outsourcers have a customer centric, technology agnostic platform that is highly reliable and flexible to your current customer ecosystem.
The CE Suite makes building and maintaining process based customer interactions a simple task when the need to simultaneously manage multiple clients and fully utilize agents is a high priority.
RiverStar Direct Response
RiverStar Direct Response is an out-of-the-box application that gives Outsourcers all of the tools required to manage DR campaigns out of the contact center. The Direct Response application comes with a pre-defined call workflow that allows agents to efficiently assist customers from initial customer inquiry to order confirmation.
Key Advantages
- Speed to Market – Out-of-the-box technology gives Outsourcers the ability to configure and deploy new clients and campaigns within hours, versus weeks or months required to build custom applications.
- Pay for Use – Pay only for the time your agents use RiverStar Direct Desponse.
- Low TCO – Deployed in the cloud, eliminating large infrastructure costs to support DR Campaigns.
- Customer Conversions – Proven workflows give your agents the best opportunity to convert sales.
- All-in-one Technology Platform – No more mish-mash of agent desktop applications and custom integrations. RiverStar Direct Response is an all-encompassing solution to manage all the components of a contact center DR Campaign.
- Agent Performance – Agents are more productive because of consistent call flow that allows agents to focus on the customer rather than the process.
- Customer Experience – The pre-defined process gives all customers a consistent experience regardless of which agent handles the interaction.
Learn more about RiverStar Direct Response