RiverStar News
posted October 25, 2011 14:14
At RiverStar, we believe that every customer interaction is fundamentally a process with a very specific objective. Objectives may stem from customer requests — such as billing inquiries or troubleshooting — or company outreach — such as customer satisfaction surveys or upselling. By creating proces...
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posted August 24, 2011 14:01
The only constant is change, and that is especially true with technology. While RiverStar Studio makes it easy for you to create customer service scripts, self-service web pages, workflow applications and complex business applications, there are always new features and functions that come along to i...
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posted April 01, 2010 13:36
On April 1st, 2010, RiverStar Studio officially replaced WhiteWater Guide. WhiteWater Guide, a process workflow development platform in circulation since 2002, helped numerous companies in their pursuit to build applications for contact centers and customer service organizations.
Now, with ...
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posted October 10, 2009 06:39
Wheaton, IL- August 10, 2009 - RiverStar Software, the technology leader in customer interaction and web self service solutions, agrees to sponsorship for the upcoming 2009 inContact® User Conference in Salt Lake City on September 14th-17th.
The theme of this year's conference is "Interact: ...
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posted October 05, 2009 06:44
Wheaton, IL - October 5, 2009 - RiverStar, the technology leader in customer interaction and web self service solutions, creates a new partnership with Nuture Connect, a call center outsourcer aimed at employing the aging American community.
Across the world, the senior population defined as 65 y...
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posted August 17, 2009 06:41
Intelleca, a division of the Bytes Technology Group and South Africa's fastest growing contact centre specialist, has been appointed as a value-added reseller for RiverStar Software, the technology leader in customer interaction and Web self-service solutions.
RiverStar continues to expand its gl...
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posted June 19, 2009 06:38
Wheaton, IL – June 19, 2009 - RiverStar Software, the technology leader in customer interaction and web self service solutions, agrees to sponsorship at the 2009 Consumer Returns Conference in Atlanta, October 26-28.
The increased sales and market penetration of RiverStar's Rapid RMA™ product has...
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posted March 23, 2009 06:38
Wheaton, IL March 23, 2009 - RiverStar Software, the technology leader in customer interaction and web self service solutions, formalizes a partnership with Translations.com.
Recently, RiverStar has seen a rise in multilingual requirements among its clients with the increased demand for global cu...
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posted December 01, 2008 06:37
Wheaton, IL December 1, 2008 - RiverStar Software, the technology leader in customer interaction and web self service solutions, goes live today with Rapid RMA for Activision.
With Activision's release of Guitar Hero® World Tour, Activision and RiverStar came to agreement on a solution for a retu...
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posted November 01, 2008 06:36
Wheaton, IL November 1, 2008 - RiverStar Software, the technology leader in customer interaction and web self service solutions, goes live today with Rapid RMA for iRobot.
As part of a strategy to provide superior customer service, iRobot purchased RiverStar's Rapid RMA to better enable ret...
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posted October 15, 2008 06:35
Wheaton, IL October 15, 2008 - RiverStar Software, the technology leader in customer interaction and self service solutions, announced today the release of WhiteWater Guide Collaboration.
WhiteWater Guide Collaboration offers new features more closely aligned with source configuration management ...
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posted August 01, 2008 06:34
Wheaton, IL August 1, 2008 - RiverStar Software, the technology leader in customer interaction and web self service solutions, announced today the release of WhiteWater Guide v8.0.
The long awaited release of 8.0 was officially launched today after final testing and user acceptance with a n...
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posted June 13, 2008 06:33
Wheaton, IL– June 13, 2008 - RiverStar Software, the technology leader in customer interaction and web self service solutions, is proud to be a Platinum Sponsor at the annual RightNow Summit User Conference.
Over the past year, the relationship between RiverStar and RightNow has greatly expanded,...
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posted May 04, 2008 06:32
New Orleans – May 4, 2008 - RiverStar Software, the technology leader in customer interaction and web self service solutions, furthers the partnership with CosmoCom by sponsoring its annual CosmoCommunity event.
For the third consecutive year, RiverStar has sponsored CosmoCommunity which is an ev...
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posted February 04, 2008 06:31
Wheaton, IL – February 4, 2008 - RiverStar Software, the technology leader in customer interaction and web self service solutions, announces today the formal agreement between RiverStar and VortalSoft.
Vortalsoft and RiverStar have reached an agreement whereby VortalSoft will be a reseller of Riv...
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